Digital Transformation in Public Sector Organizations: Challenges, Opportunities, and Policy Implications

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Published: Sep 30, 2025
Keywords:
Digital Transformation, Public Sector, E-Governance, Policy Reform, Institutional Capacity, Public Administration

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Naveed Rafaqat Ahmad
Punjab Sahulat Bazaars Authority (PSBA), Lahore, Pakistan
Muhammad Imran Khan
School of Governance and Society, University of Management and Technology, Lahore, Pakistan

Abstract

Digital transformation has emerged as a strategic priority for public sector organizations worldwide, aiming to improve service delivery, transparency, efficiency, and citizen trust. In developing countries such as Pakistan, digital transformation is increasingly viewed as a critical enabler of governance reform and institutional modernization. This scholarly article examines the concept of digital transformation in public sector organizations, identifying key challenges, opportunities, and policy implications within the Pakistani context. Drawing on international literature and governance frameworks, the study highlights structural, technological, human, and regulatory barriers that impede digital adoption, while also emphasizing opportunities related to e-governance, data-driven decision-making, and citizen-centric services. The article concludes by offering policy-oriented insights to support sustainable and inclusive digital transformation in the public sector

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How to Cite
Naveed Rafaqat Ahmad, & Muhammad Imran Khan. (2025). Digital Transformation in Public Sector Organizations: Challenges, Opportunities, and Policy Implications. Global Journal of Multidisciplinary and Applied Sciences, 3(3), 20–24. Retrieved from https://gjmas.com/index.php/gjmas/article/view/44
Issue
Vol. 3 No. 3 (2025): Global Journal of Multidisciplinary and Applied Sciences
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Articles
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This work is licensed under a Creative Commons Attribution 4.0 International License.

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